Frequently Asked Questions

What benefits can Facilico, Inc. offer me that other companies can’t provide?  We have over 20 years of experience in the janitorial business. You will receive the personalized service of a small company and the diversified services of a much larger company.

How do you determine staffing requirements for my facility?
We first perform a facility survey to determine the square footage of various floor surfaces, area density and any special cleaning requirements. This information is then loaded into our computerized work-loading program, which uses industry standards to accurately access time requirements for each task. This helps us eliminate the guesswork in determining the staffing requirements.

What systems do you have in place to insure that a quality service program is maintained?
First and foremost, we employ a well-trained custodial staff and site supervisor. A communications logbook is provided for each facility, communicating any problems, concerns, service requests or notices of special upcoming events and is monitored by the area manager, as well as our corporate office. Operations personnel perform regular scheduled inspections. Managers, supervisors and custodians participate in ongoing training programs, providing them with the knowledge and expertise to provide top-quality service.

How do you hire services workers and supervisors?
With an employee base of over 800 in North Carolina, we focus on promoting from within our organization. Facilico is an employee-oriented company striving to attract and retain the highest-caliber employees available. Our wage rates and benefits are competitive within the local labor market. All potential employees have criminal record checks and past work history checked prior to hiring. This helps to reduce turnover, increase productivity and enhance employee morale. Area Managers and Supervisors are promoted from within whenever possible.

Do you have emergency response phone numbers?
We have a 24-hour, seven-day-a-week answering service to monitor our telephones after office hours. All managers carry pagers for accessibility. We also maintain a supply of backup emergency equipment and have an employee base large enough to provide immediate response to your needs.

How much will it cost to provide us with housekeeping services?
Your service program can be tailored to meet your specific needs. This cost is based upon the required tasks, frequencies and cleanable square footage.